Last updated / 最后更新：2025 年 11 月
Welcome to RooRoo Mart! By shopping with us, you agree to the terms below. We’ve kept them simple so you know exactly what to expect when buying from our store.
欢迎来到 RooRoo Mart！ 当您在我们的网站购物时，即表示您同意以下条款。我们尽量保持内容简单明了，让您清楚了解购物流程与权益。
1. About RooRoo Mart / 关于 RooRoo Mart
RooRoo Mart is an online store based in Brisbane, Australia. We help Malaysians enjoy authentic Australian products — from supplements and honey to snacks and baby items — safely and conveniently.
RooRoo Mart 是一家总部位于澳大利亚布里斯班的线上商店。我们致力于让马来西亚顾客能轻松、安全地购买到真正澳洲原装产品，包括保健品、蜂蜜、零食及婴儿用品等。
2. Using Our Website / 使用我们的网站
By accessing our site, you agree to:
- Use it only for lawful purposes.
- Not copy, modify, or distribute any of our content without permission.
- Provide accurate information when placing an order.
- We may update or change the website at any time to improve your experience.
当您浏览我们的网站时，代表您同意：
- 仅将网站用于合法用途；
- 未经许可不得复制、修改或分发本站内容；
- 下单时提供准确的资料。
- 我们可能随时更新网站内容，以提升您的使用体验。
3. Products and Availability / 产品与库存
We do our best to keep all products in stock. If an item you ordered is out of stock, we’ll contact you to offer a replacement or refund.
我们尽力保持商品库存充足；若您订购的商品缺货，我们会尽快联系您提供替代方案或退款。
Please note that product images are for reference only — packaging may vary slightly.
请注意：商品图片仅供参考，包装可能会因厂商更新而略有不同。
4. Pricing and Payments / 价格与付款
All prices are shown in Malaysian Ringgit (MYR).
我们网站所示价格均为 马来西亚令吉 (MYR)。
Payments are processed securely through Stripe, FPX, or GrabPay eWallet.
我们通过 Stripe、FPX 网上银行、 或 GrabPay eWallet 提供安全付款服务。
Prices may change without notice, but confirmed orders will keep their original price.
价格如有调整，已确认的订单价格将不受影响。
5. Shipping and Delivery / 运输与配送
We ship from Australia to Malaysia using trusted couriers. Delivery times vary by customs and local courier handling.
我们从澳大利亚发货至马来西亚，使用可靠的物流服务。运输时间取决于清关及当地快递安排。
RooRoo Mart is not responsible for delays caused by customs, weather, or courier issues beyond our control.
若因海关、天气或快递延误导致送达延迟，RooRoo Mart 将不承担责任。
Tracking details will be provided once your order ships.
发货后我们会提供包裹追踪号码。
6. Returns and Refunds / 退货与退款
Because we sell food and health products, we can’t accept returns for change of mind.
由于商品包含食品及保健类产品，若因个人喜好改变，我们恕不接受退货。
If your order arrives damaged or incorrect, please contact us within 7 days with photos and order details. We’ll review and offer a replacement or refund if appropriate.
若您收到的商品损坏或出错，请在 7 天内 附上照片与订单资讯联系我们。经确认后我们将协助换货或退款。
7. Authenticity Guarantee / 正品保证
We source directly from reputable Australian brands and distributors. Every item is 100% authentic and carefully checked before shipping.
我们所有商品均直接来自澳洲正规品牌与授权经销商，100% 原装正品，出货前皆经细心检查。
8. Privacy / 隐私保护
Your personal information is used only for processing orders and improving our service. We never sell or share your data.
您的个人资料仅用于处理订单与提升服务，我们绝不会出售或分享您的信息给第三方。
9. Intellectual Property / 知识产权
All logos, brand names, and images belong to RooRoo Mart or their respective owners. Please do not use them without written permission.
网站上的所有商标、品牌与图片皆为 RooRoo Mart 或原权利人所有，未经书面许可不得擅自使用。
10. Limitation of Liability / 责任限制
We aim for accuracy, but RooRoo Mart is not liable for indirect or consequential losses from using our site or products. Please read product labels and consult a professional if needed.
我们尽力提供正确资讯，但 RooRoo Mart 不对因使用本站或商品而引起的任何间接损失负责。请仔细阅读商品标签，如有需要请咨询专业人士。
11. Governing Law / 适用法律
These terms follow the laws of Queensland, Australia, and any dispute will be handled under Australian jurisdiction.
本条款受 澳大利亚昆士兰州 法律管辖，如有争议，将依据澳大利亚法律处理。
12. Contact Us / 联系我们
If you have questions, please reach us at:
若有任何疑问，欢迎与我们联系：