Last updated / 最后更新：2025 年 11 月

Your privacy means a lot to us. This policy explains how we collect, use, and protect your personal information when you shop with RooRoo Mart.
您的隐私对我们非常重要。本政策说明 RooRoo Mart 如何收集、使用及保护您的个人资料。

1. Information We Collect / 我们收集的信息

We collect only the information needed to process your orders and improve our services, including:
我们仅收集处理订单及改善服务所需的资料，包括：

  • Your name and contact details (email, phone number, delivery address)

  • Payment and billing details (processed securely through our payment partners)

  • Order history and preferences

  • Website usage data (e.g., pages visited, time spent, device type)

我们会收集：

  • 您的姓名及联系方式（电邮、电话、送货地址）

  • 付款及账单资讯（通过安全支付平台处理）

  • 订单记录与偏好

  • 网站使用数据（如浏览页面、停留时间、使用设备）

2. How We Use Your Information / 我们如何使用您的资料

We use your information only for legitimate and necessary purposes such as:
我们仅将您的资料用于合法及必要的用途，例如：

  • Processing and delivering your orders

  • Sending order confirmations and updates

  • Improving our products and website experience

  • Providing customer support

  • Sending promotions or product updates (only if you subscribe)

我们会用您的资料来：

  • 处理及寄送订单

  • 发送订单确认及运输更新

  • 改善产品与网站体验

  • 提供客户支援

  • 若您订阅，将发送促销或新品讯息

You can unsubscribe from marketing emails anytime.
您可随时取消订阅我们的营销邮件。

3. How We Protect Your Data / 我们如何保护您的资料

Your data security is our priority.
We use SSL encryption, secure payment gateways, and strict access controls to prevent unauthorised access or misuse.
您的资料安全是我们的首要任务。
我们采用 SSL 加密、安全支付系统及严格权限控制，以防止资料被未经授权访问或滥用。

We do not store your full payment details on our servers.
我们 不会 在服务器上储存您的完整付款资讯。

4. Sharing Your Information / 信息分享

We respect your privacy — we never sell or trade your data.
我们尊重您的隐私，绝不会出售或交易您的资料。

We only share limited information with trusted partners when necessary, such as:
我们仅在必要时与可信赖的合作伙伴分享部分资料，例如：

  • Delivery companies (for shipping your order)

  • Payment gateways (for secure transactions)

  • IT and website providers (to maintain our store)

All partners are required to comply with strict confidentiality and data protection standards.
所有合作伙伴都需遵守严格的保密及资料保护规范。

5. Cookies / 网站 Cookies

Our website uses cookies to provide a better browsing experience.
我们的网站使用 Cookies 以提升您的浏览体验。

Cookies help us remember your preferences and track site performance. You can disable cookies anytime through your browser settings, but some features may not work properly.
Cookies 帮助我们记住您的偏好及追踪网站表现。您可在浏览器设定中关闭 Cookies，但部分功能可能会受影响。

6. Your Rights / 您的权利

Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the right to:
根据 马来西亚《个人资料保护法 2010》，您拥有以下权利：

  • Access and review your personal data we hold

  • Request corrections or updates

  • Withdraw consent for marketing or data processing (where applicable)

您可：

  • 查阅并审核我们所持有的个人资料

  • 要求更正或更新

  • 撤回同意接收促销或资料处理（若适用）

To exercise your rights, please contact us using the details below.
若要行使您的权利，请通过以下方式与我们联系。

7. Data Retention / 资料保存

We retain your personal data only as long as necessary for legal, accounting, or operational purposes.
我们仅在法律、会计或业务所需期间保留您的个人资料。

After this period, your data will be securely deleted.
在此之后，我们会安全地删除资料。

8. International Transfers / 国际资料传输

Since we operate from Australia, your information may be transferred and processed outside Malaysia.
We ensure all data handling follows strict privacy and security standards consistent with Malaysian PDPA.
由于我们总部位于澳大利亚，您的资料可能会被传输至境外进行处理。
我们确保所有资料处理皆符合马来西亚 PDPA 标准与安全要求。

9. Updates to This Policy / 政策更新

We may update this Privacy Policy from time to time.
Updates will be posted on this page with the new effective date.
我们可能会不时更新本隐私政策，并在页面上公布最新日期。
请定期查看以了解最新变更。

10. Contact Us / 联系我们

If you have questions about your personal data or this policy, please contact us:
若您对个人资料或本政策有疑问，请联系我们：
📧 support@rooroomart.com